Owner Services
Management with an owner’s perspective.
New Pathway provides leasing, rent collection, maintenance coordination and owner reporting for single-family homes and multifamily buildings of 2 to 40 units, including triple-deckers. We manage every property the way an asset manager would: with attention to performance, and with the responsive, personal service every owner deserves.
- Leasing
- Rent collection
- Maintenance coordination
- Owner reporting
Get a free management review
Share a few details about your property. Your review includes a market rent analysis and a written management proposal, with no cost or obligation.
Thank you.
Your request has been received. We will review your property details and follow up by phone or email at the time you prefer.
The asset-manager approach
We measure success by your property’s performance.
Collecting rent is only part of the job. We look at each property as an investment: how it is priced, how long units sit between residents, what is spent on upkeep and why. That perspective guides every recommendation we make, and it is paired with service that is attentive, transparent and personal.
Performance in view
We focus on the measures that drive returns: rent relative to the market, time between leases, collections and the cost of upkeep.
Thoughtful recommendations
When an improvement, a rent adjustment or a repair strategy would strengthen the asset, we explain the reasoning and let you decide.
Access to the founder
As a boutique firm, every owner has direct access to our founder.
Leasing
Qualified residents, placed with care.
A well-placed resident is the foundation of a performing property. We price each unit from current local comparables, present it professionally and apply the same written screening standards to every applicant.
- Rental pricing based on current local comparables
- Listing syndication to Zillow, Trulia, HotPads, Dwellsy, RentalSource and other major platforms
- Professional showings and prompt follow-up with prospective residents
- TransUnion credit and background screening under consistent written criteria
- Lease preparation, execution and renewals
- Section 8 and voucher program coordination, including inspection preparation
Rent collection
Consistent collections, clear distributions.
Residents pay online by ACH, debit or credit card through their portal. We follow up on balances promptly and professionally, and owner distributions are typically issued by the 15th of the following month by check or ACH.
- Online payments through the resident portal
- Prompt, courteous follow-up on any late balance
- Lease enforcement handled consistently and in accordance with Massachusetts law
- Security deposits held and documented as required by M.G.L. c.186 §15B
- Our management fee is charged only when rent is collected
Maintenance coordination
Responsive repairs, within your limits.
Residents submit and track requests through their portal. We dispatch vetted local vendors within the approval limits you set, keep you informed throughout, and attach the invoice to every work order.
- Online maintenance requests with status tracking
- Vetted local vendors, dispatched within your approval limits
- Rent-ready turnovers scoped and scheduled to shorten time between leases
- Photo-documented move-in and move-out condition reports
- Periodic and pre-winter inspections of heating, life-safety devices and building systems
Owner reporting
Complete visibility into every dollar.
Your owner portal consolidates collections, expenses, vendor invoices and distributions in one place. Whether you live down the street or across the country, you can see exactly how your property is performing.
- A detailed monthly owner statement
- Vendor invoices attached to every repair
- Leases, condition reports and documents stored in your portal
- Building-level reporting for multifamily properties
Your proposal
Clear terms, in writing.
Every engagement begins with a written proposal tailored to your property. It reflects unit count, asset type and condition, location, and scope of services, so there are never surprises. Our management fee is charged only when rent is collected.
Service areas
Where we manage.
The South Coast, including Fall River, New Bedford and nearby towns, and Greater Boston Southwest, including Dedham, Needham and the neighboring communities. In Central Massachusetts, we manage in Worcester.